Refund and cancellation policy

Last updated 26 October 2026

This policy explains how you can cancel a project with Node Unlock Ltd and when you get money back. It forms part of our terms and conditions.

Cancelling before work starts

• More than 7 days before the agreed start date: full refund of anything you have paid.
• 7 days or less before the start date: refund of everything paid minus 25% of the project fee, to cover time already reserved for you.

Cancelling after work starts

• You pay for the work completed up to the date you cancel, worked out pro rata against the agreed fee.
• If you have paid more than that, we refund the difference.
• We hand over all work completed so far.

If something is wrong

If a deliverable does not match what the quote described, tell us within 14 days of delivery. We will fix it at no extra cost. If we cannot fix it, we refund the part of the fee for that deliverable.

Rescheduling

You can move a start date or session once at no cost if you give us at least 48 hours' notice.

Consumers

If you buy as a consumer, you can cancel within 14 days of the contract for a full refund. If you asked us to start within those 14 days, we may deduct the value of work already done.

How to cancel and how refunds are paid

Email hello@nodeunlock.io with your name, company and project. We confirm within two working days. Refunds go back to the original payment method within 14 days of confirmation.